Unfade Creations Private Limited (“Unfade,” “we,” “our,” or “us”) is committed to ensuring your satisfaction as a buyer. This policy outlines our approach to returns, exchanges, refunds, and cancellations.

Conditions We accept returns under the following conditions:

• Product Discrepancy: If you receive a product that significantly differs from the ordered product description.
• Product Damage: If you receive a damaged product.

Handmade Variations Please note that handmade products may exhibit slight variations in colour and size due to their unique, customized nature. These variations are inherent to the handmade process and contribute to the uniqueness of each item.

Seller’s Discretion If the conditions mentioned above are fulfilled, the decision to offer a return or exchange is at the discretion of the seller.

Seller’s Policies Each seller on Unfade may have specific return, exchange, refund, and cancellation policies. Review the product listing and the seller’s policies for precise terms and conditions related to these processes.

Refunds If the seller approves a return, a refund will be processed. Refunds will be credited within 5 working days after approval from seller, back to the original payment method used for the purchase.

Cancellation Cancellations from the buyer’s side after placing an order are generally not possible due to the customized nature of handmade products. Handmade items often involve a personalised process that begins promptly upon order placement.

Contact Us If you encounter a situation where a product significantly differs from the description or arrives damaged, please contact our customer support team at info@unfade.in for assistance and to initiate the return, exchange, or refund process.

Unfade Creations Private Limited reserves the right to update or modify this policy at any time, and such changes will be communicated through our website or other means as deemed appropriate. We are dedicated to providing exceptional products and services and are here to assist you with any inquiries or concerns.